Indian IT consulting firm HCLTech has partnered with US-based financial services firm Western Union to drive digital transformation within the financial services industry.
Under the collaboration, HCLTech will become Western Union’s largest preferred partner.
HCLTech will leverage AI-powered solutions to help Western Union transform into a platform-centric operating model, enhancing agility and scalability.
Western Union will use HCLTech’s advanced digital, cloud, and AI solutions to accelerate platform and channel transformation.
The initiative aims to deliver seamless customer experiences and support data-driven decision-making through enterprise-wide infrastructure transformation.
Also, the partnership will enhance resilience across Western Union’s operations.
Western Union president and CEO Devin McGranahan said: “Our collaboration with CLTech is a testament to our shared vision of delivering exceptional value to our customers.
“HCLTech’s expertise will help us fulfil our mission to make world-class financial services accessible to people everywhere.”
HCLTech’s expertise in digital engineering will play a crucial role in reimagining Western Union’s technology landscape.
The focus will be on implementing full-stack observability, automation, and AI-assisted methods to increase efficiency, ensuring robust and future-ready solutions.
In addition to technological advancements, the partnership will expand Western Union’s technology footprint in India.
An advanced technology centre will be established in Hyderabad, enhancing global technology capabilities and fostering innovation and talent development.
Western Union operates in over 200 countries and territories, providing cross-border, cross-currency money movement and digital financial services.
HCLTech employs more than 220,000 people across 60 countries, offering industry-leading capabilities in digital, engineering, cloud, and AI.
HCLTech CEO and managing director C Vijayakumar said: “This strategic partnership emphasizes our focus on empowering fintech companies through digital engineering-led transformation and creating exceptional value for their stakeholders.
“We remain deeply committed to Western Union’s growth journey through innovative solutions that deliver real business outcomes.”
