Vietnam Joint Stock Commercial Bank for Industry and Trade (VietinBank) has launched a project to automate business processes using the akaBot solution, developed by the FPT Group.
The initiative advances VietinBank’s adoption of advanced technologies, including robotics and artificial intelligence (AI. This is part of the bank’s digital transformation strategy aimed at optimising operations and enhancing customer experience.
The project will deploy akaBot’s intelligent automation to introduce virtual robots with AI capabilities for automating repetitive tasks.
According to VietinBank, this technology is expected to increase productivity, digitise processes, and establish a robust foundation for the bank’s next phase of digital transformation.
VietinBank plans to automate 10 processes, focusing on data exchange with card organisations and operations such as fee monitoring, trade finance payments, and accounting.
These advancements are designed to improve service quality for both individual and corporate clients.
FPT Software deputy general director and chief financial officer Nguyen Khai Hoan said: “With three decades of experience in providing technology solutions to domestic and international banks and financial institutions, FPT is ready to accompany VietinBank in the new phase of digital transformation.
“We expect that this cooperation project will not only bring outstanding operational efficiency to VietinBank; but also open up many opportunities for strategic cooperation in the future”.
Automation is projected to save VietinBank thousands of working hours annually, ensure 100% process accuracy, and minimise risks associated with manual operations, said the bank.
For customers, the initiative will accelerate transaction processing times and enhance compliance with international financial and trade regulations.
VietinBank has employed automation technology in its savings book mortgage lending process since 2021. This has enabled the bank to process approximately 3,000 applications monthly and cut operational time by 65%.
The bank also said that this collaboration with FPT reflects its commitment to leveraging “Make in Vietnam” solutions like akaBot to maintain its leadership in profitability, cost optimisation, and digital banking innovation.
VietinBank deputy general director Tran Cong Quynh Lan said: “The deployment of advanced automation technologies from FPT and akaBot not only helps save working time for bank officers and employees; but also improves customer experience, optimises business efficiency and contributes to the implementation of the digital transformation journey in the period of 2023 – 2025, vision 2030 of VietinBank”.
The automation processes are expected to be fully operational by mid-2025.
