Missouri-based United Consumers Credit Union has forged a partnership with Mahalo Banking to redesign its digital banking services.
This collaboration is part of the credit union’s broader strategy to enhance its core transaction capabilities and improve digital service offerings.
The decision to work with Mahalo Banking is said to have been influenced by its intuitive interface, flexible customisation options, and strong integration capabilities with United Consumers’ new core provider, Corelation Keystone.
United Consumers Credit Union president Jay Neathery said: “We were impressed by Mahalo’s ease of use and the wide range of customisation options available for our members.
“Technology and member expectations are changing rapidly, and Mahalo is continuously adapting to keep pace with industry innovations. We believe Mahalo will be an adept partner that evolves quickly alongside us, ready with solutions that cater to the diverse needs of our membership base.”
The partnership aims to provide members with a consistent experience across all digital platforms.
Planned enhancements include self-service loan skip-a-pay options and enhanced security through Credential Assurance Technology (CAT). Additionally, there will be personalised log-in features for members, customizable interfaces, and functionalities that accommodate neurodiversity and disabilities.
Mahalo Banking offers advanced online and mobile banking solutions designed specifically for credit unions. Its platform is built upon advanced architecture with deep integration into core processing systems, offering comprehensive features across multiple delivery channels for an omnichannel approach.
The firm’s CAT solution is engineered to prevent fraud and protect member data, while its Thoughtful Banking technology optimises the user experience for neurodiverse individuals.
Mahalo Banking COO Denny Howell said: “Member expectations for convenient, secure, digital-first banking experiences continue to rise, and credit unions must be prepared to deliver intuitive technology that not only meets these expectations but exceeds them.
“Our dedication to ongoing innovation enables us to tailor our platform to meet the unique needs of their members, ensuring United Consumers has the tools necessary to thrive and maintain a competitive edge as the industry evolves.”
Earlier this month, Princeton Federal Credit Union implemented Mahalo Banking’s Thoughtful Banking platform as part of a significant enhancement to its digital banking services. This integration provides PFCU with a more accessible and adaptable digital solution that seamlessly integrates with its Corelation Keystone core system, enhancing service delivery to its diverse membership base.
