Duck Creek Technologies has entered a strategic partnership with RAA, a South Australia-based large-scale personal lines insurer, to deliver a new SaaS core insurance technology.
The collaboration aims to enhance RAA’s personal motor and home insurance offerings by replacing its existing legacy systems with Duck Creek’s OnDemand cloud-delivery platform.
Duck Creek will deploy its solutions, including Policy, Rating, Billing, Claims, and Clarity, to provide RAA with a modern and seamless digital user experience for its 825,000 members.
Building on its open and flexible architecture, line-of-business kits and simple integrations, the platform would advance RAA’s speed to market for new products.
The partnership is set to deliver significant operational benefits to RAA, allowing the firm to offer more innovative products and added value to its members.
RAA chief technology officer James Galdes said: “We’re excited to welcome Duck Creek as our core insurance technology partner for our personal and motor insurance products.
“As South Australia’s largest personal lines insurer, our members’ needs and expectations are continually evolving, and we require a more flexible, nimble and sustainable insurance delivery platform.
“We’ve found this with Duck Creek Technologies. Their future-proof SaaS core insurance delivery technology will help us unlock efficiencies and uplift our staff and members’ experiences now, and into the future.”
RAA’s decision to partner with Duck Creek follows a thorough evaluation process, led by its strategic partners, Gartner and Deloitte.
Duck Creek’s evergreen architecture, strong partnership ethos, local product support, and pre-built marketplace connectors were considered key advantages in the selection process.
The platform’s cloud-native SaaS solutions will help RAA reduce its data centre footprint while improving scalability and availability.
Its security features, customised for the Australian context, will simplify regulatory compliance, and fortnightly silent updates will prevent upgrades and costly downtime.
Duck Creek Technologies APAC managing director Christian Erickson said: “The new partnership represents a significant milestone for Duck Creek Technologies.
“As a member-based organisation, RAA required more than just protection for policyholders. They pride themselves on delivering value to members.
“RAA has a big vision and high expectations and will be pushing the boundaries of innovation and possibilities. We’re looking forward to the challenge of supporting and enabling this.”
