US-based MidWestOne Bank has gone live with Temenos Digital Onboarding as software-as-a-service (SaaS) on Amazon Web Services (AWS).
The SaaS solution was implemented for MidWestOne by the Swiss banking software provider’s delivery partner in North America, RCG Global Services.
MidWestOne Bank’s engagement with Temenos will allow the lender to improve its customer acquisition and retention through digital channels on a resilient, scalable platform.
By leveraging Temenos Digital Onboarding, the American bank is optimising its customer onboarding process to address customer expectations for rapid and seamless digital experiences while improving operational efficiency.
MidWestOne Bank digital innovation senior vice president Heather DeStefano said: “Our implementation of Temenos Digital Onboarding for retail depository products has resulted in a significant increase in both our digital customer satisfaction rates and the percentage of accounts opened digitally.
“We plan to continue our collaboration with both Temenos and RCG Global Services to further enhance our Temenos Digital account opening experience in support of our commitment to deliver exceptional customer experiences.”
Temenos Digital Onboarding offers integrated tools for creating data collection forms, e-signatures, and workflow management, streamlining the entire digital onboarding process for a seamless customer experience.
The platform is said to ensure a smooth and efficient process for MidWestOne Bank’s customers, whether they are opening an account, applying for a loan, or completing know your customer (KYC) due diligence.
Additionally, MidWestOne Bank benefits from rapid deployment and easy integration of essential third-party fintech services, such as ID verification, within the digital onboarding journey.
Moreover, Temenos SaaS offers the bank the flexibility and scalability required to adapt to changing customer requirements and regulatory needs, all on a secure, continuously updated platform.
According to Temenos, MidWestOne has seen significant improvements in speed, performance, and customer engagement through digital channels by using Temenos Digital for onboarding and origination.
Temenos America president Rodrigo Silva said: “We are proud to be powering MidWestOne Bank to elevate the digital experience for its customers.
“With a banking platform tailored to the needs of US banks and proven SaaS delivery, Temenos is geared to deliver tangible business value to our clients, and we continue to invest to make our offerings the most compelling in the market.”
