UK-based insurance company Howden has signed a multi-year partnership agreement with FullCircl, a software-as-a-service provider for insurance brokers, to boost client experience.
The partnership aims to help Howden’s clients with the required levels of coverage while reducing the burden and costs related to compliance.
As part of the collaboration, Howden will implement FullCircl’s SmartBroker solution, which integrates essential company information and compliance screening within the Acturis platform.
The integration will help Howden drive efficiencies in the client acquisition and onboarding process and deliver a consistent client experience across its national branch network.
It will also enhance the monitoring of Howden’s existing client book to ensure client retention and growth.
FullCircl CEO Andrew Yates said: “Working with the Howden team has been a revelation, their vision and the way they are innovating to drive a consistent client experience, greater choice, value, and service for their clients is truly trailblazing.
“We remain excited to work in partnership with Howden to see the many benefits this three-year partnership come to fruition.”
The current integration project is driven in part by Howden UK&I CEO Carl Shuker, to support a consistent Howden client experience across the National Branch Network.
It is the most significant deployment since the partnership between FullCircl and Acturis that was initiated last year, to help Howden roll out the integrated package to its 2,000 Acturis users.
Acturis CEO Tony Goddard said: “As part of our ongoing investment in the development of the Acturis Platform we are continuously looking to identify business partners whose products and services can enhance the experience and value our customers get from Acturis.
“We believe that FullCircl fulfils this aim by bringing the insights brokers need, when it matters most to them, allowing them to trade more accurately and efficiently, and to win and retain more business.”
Howden has been a customer of FullCircl for nearly a decade and is a long-term customer of Acturis.
The integration combines two vital platforms to deliver a consistent client experience across the group, focused on client needs and profitable growth while enhancing compliance.
FullCircl SmartBroker x Acturis solution provides next-generation data enrichment to drive revenue growth, improve insurance and risk decision-making, and enhance compliance.
Howden UK&I CEO Carl Shuker said: “Howden has rapidly grown in recent years, organically and in part due to a number of acquisitions.
“As the businesses come together, we needed a joined-up view of our client base in order to provide a consistent client experience. To do that, it required a single source of truth when it comes the data and information we have on our clients.
“FullCircl was the missing link that now ensures all clients are entered into Acturis with accurate, consistent information, enabling Howden to join up clients across our core pillars.”
