American financial cooperative Grow Financial Federal Credit Union has chosen US-based NCR Atleos to streamline and improve its self-service banking operations.
Through the partnership, Grow Financial Federal Credit Union will utilise Atleos ATM as a Service (ATMaaS) to revamp its self-service banking channel for members and facilitate ongoing growth.
Besides, the Tampa-based Grow Financial Federal Credit Union has selected Atleos ITMs.
The engagement between the parties builds on a previously complex operating environment into a single, trusted vendor partnership. It also simplifies management and maintenance of the credit union’s ATM and ITM channels.
Grow Financial Federal Credit Union executive vice president and chief financial officer Doug Tilden said: “We exist to serve people, not profit. This commitment drives us to make sure our self-service banking options are reliable, member-centric, and easy to use.
“Through our partnership with Atleos, we’re not only improving the member experience at self-service touchpoints but also enhancing efficiencies and reducing complexity. It’s a powerful win-win.”
Headquartered in Georgia, NCR Atleos focuses on expanding financial access by moving transactions to the self-service channel. The firm also enables financial institutions and retailers to use its ATM network.
By utilising the firm’s digital-first technology and global services operation, NCR Atleos enhances the branch, improves operational efficiency as well as maximises self-service availability.
Atleos North America general manager Steven Nogalo said: “Atleos is uniquely positioned to run an institution’s self-service banking more efficiently and effectively than anyone else in the market.
“Relying on us to take over the distribution, installation, maintenance and cash management of Grow Financial’s fleet will make self-service banking more accessible to members and free significant bandwidth for the credit union. Employees can in turn focus more on their core business objectives such as strong member service and growth.”
Earlier this month, US-based Security Bank of Kansas City opted for NCR Atleos ATM as a Service and Atleos ITM as a Service, to provide its customers with simple, convenient self-service banking options.
