First Federal Savings & Loan of San Rafael has joined forces with digital banking provider Bankjoy to offer an intuitive and feature-rich online and mobile banking experience to its account holders.
Through this collaboration, First Federal’s customers will have easy access to a comprehensive suite of mobile and online banking features, integrated loan applications, and other advanced functionalities provided by Bankjoy’s end-to-end digital banking platform, including online account opening.
By leveraging Bankjoy’s digital banking platform, First Federal aims to enhance customer engagement and drive deposit growth. The bank plans to implement Bankjoy’s recently enhanced Online Account Opening solution, which promises a fully automated and secure onboarding experience for new customers, facilitating deposit growth.
Additionally, First Federal will utilise Bankjoy’s integration with Plaid, enabling its customers to connect multiple accounts from various financial institutions and third-party apps through online and mobile banking.
The integration of Bankjoy’s platform with First Federal’s core banking system, Fiserv Cleartouch, ensures a seamless and consistent user experience for both desktop and mobile banking users. With over 120 integrations with third-party vendors and other core platforms, Bankjoy ensures a frictionless digital banking experience across channels, enhancing customer satisfaction and loyalty.
Bankjoy CEO Michael Duncan said: “By 2027, nearly 84% of U.S. consumers will access their bank account digitally at least once per month, according to a new report from Insider Intelligence.
“Generations that have grown up in a digital-first world have changed the way consumers bank and First Federal recognises this. We are proud to partner with First Federal and empower their customers with an intuitive, modern digital banking experience.”
Founded in 1963 and headquartered in San Rafael, California, First Federal is deeply committed to making a positive impact in its community by offering real estate financing and deposit services at fair and competitive rates for customers across the San Francisco Bay Area.
With more than $221m in assets under management, First Federal ranks among the healthiest banks in the US out of nearly 6,000 nationwide.
Partnering with Bankjoy enables First Federal to fulfil its mission of serving the financial needs of its customers and continuing to make a positive impact throughout the Bay Area.
First Federal Savings & Loan of San Rafael chairman, president and CEO Paul Simmons said: “The team at First Federal looks forward to rolling out Bankjoy’s industry-leading digital banking platform and enhancing our customers’ banking experiences.
“We take pride in the level of service we provide for customers throughout our local communities. Our partnership with Bankjoy will allow us to further enhance our standard of service and continue to exceed customer expectations, even beyond the branch.”