Clearspeed, a UK-based provider of voice-based risk assessment technology, has partnered with 1st Central, a rapidly expanding UK insurance provider.
The collaboration integrates Clearspeed’s voice technology into 1st Central’s claims processing, to expedite legitimate claims settlements while enhancing fraud detection.
1st Central has implemented Clearspeed’s technology in its motor claims processes, aligning with its customer-focused approach to claims handling.
The technology facilitates swift resolutions for genuine claims, integrating seamlessly into customer interactions.
Clearspeed CEO Alex Martin said: “This partnership with 1st Central demonstrates how our technology can simultaneously improve customer experience and strengthen fraud prevention.
“It reflects a shifting paradigm in insurance fraud prevention, moving away from universal delays toward a more targeted approach.
“Clearspeed creates a more efficient process that allows our partner insurers a real opportunity to build trust, better serve their customers, and drive long-term retention and success.”
Customers can respond to automated yes or no questions by phone, with Clearspeed’s unique voice technology analysing responses to identify vocal risk characteristics.
It allows 1st Central to efficiently triage claims, accelerating low-risk cases and focusing resources on high-risk alerts.
Clearspeed’s approach contrasts with traditional methods that require extensive documentation and lengthy processing.
The technology provides fast, bias-free, and frictionless insights, enabling quicker settlements without historical data reliance.
1st Central, a data-driven car insurance broker, plans to expand Clearspeed’s technology to household insurance claims, policy applications, renewals, and liability decision-making.
The company serves over 1.4m customers, as an intermediary and policy administrator.
1st Central counter fraud director Paul Priestley said: “At 1st Central we have a proactive approach to fraud prevention and the use of this technology reinforces our stances in protecting honest customers.
“We must constantly innovate and re-invent how we work for efficiency and tackle this massive fraud challenge–but without disrupting the customer experience.
“Clearspeed is delivering really positive outcomes for our customers. We’re seeing great benefits internally because we want to efficiently screen as many claims as possible without impacting on genuine customers, and this is an excellent tool to achieve that balance.
“It has already yielded impressive results improving the customer journey and settlement times to ensure we protect customers.”
