Backbase, a provider of engagement banking solutions, has introduced a new digital banking platform for MyState Bank (MyState) to facilitate future expansion.
The new platform marks a significant advancement in providing seamless, customer-focused digital experiences for MyState’s clients.
The collaboration between MyState and Backbase is aimed at modernising MyState’s digital banking services. This initiative seeks to simplify financial management through a more accessible, user-friendly, and secure platform for users.
Backbase has leveraged its proven engagement banking suite and a robust delivery methodology to create this new platform. The adaptable, modular nature of Backbase’s technology allows for smooth integration with the existing systems that MyState has invested in.
MyState Bank managing director and CEO Brett Morgan said: “To support our growth ambitions, we have chosen to invest in best-of-suite technology to provide the best possible digital and people backed experience for our customers.
“The implementation has been smooth and customers have reacted positively to the new highly rated app and digital experience.”
The Backbase Engagement Banking Platform now underpins MyState’s suite of personal digital banking services. These include advanced personal finance management (PFM), payment systems (including Pay ID and digital wallets), comprehensive threat and fraud protection, and an advanced notifications and limits feature across all channels.
Backbase Australia customer success director Anand Venkatachalam said: “We are thrilled to see MyState’s implementation go live and deliver a truly world-class tailored customer experience. To date, over 250 production releases have taken place in the lead up to launch. Ultimately, MyState Bank now has the machinery in place to continue innovation plans.
“Since our partnership began, we’ve fostered a collaborate-to-win, success-driven mindset and Backbase is eager to see this continue to flourish in the years to come.”
