Qatar-based system integrator Mannai InfoTech has joined forces with composable enterprise solutions provider Businessnext in a move to boost digital transformation in the Qatari banking sector.
The collaboration aims to revolutionise the banking industry in the country by developing next-generation customer experience platforms and offering operational efficiency and business growth.
Through the alliance, Mannai InfoTech and Businessnext will bring together their advanced technology, domain expertise, business consultation and implementation services.
This will deliver better customer experience and relationship management solutions tailored for Qatari banks.
Mannai InfoTech senior vice president Binu M R said: “The synergy between BUSINESSNEXT’s technological prowess and Mannai InfoTech’s domain expertise is expected to drive significant advancements in technology, improving customer loyalty and business growth across the banking industry.
“Together, we aim to set new benchmarks in customer engagement, operational efficiency, and business growth, reinforcing our commitment to driving the future of banking in Qatar.”
Headquartered in the US, Businessnext is said to support over a million bankers worldwide and serves more than a billion banking customers on its platform.
The company offers solutions, including CRMNEXT, CUSTOMERNEXT, DATANEXT, and WORKNEXT to provide banks with artificial intelligence (AI)-driven and cloud-agnostic customer engagement platforms.
These platforms deliver faster, easier, and more personalised modern banking experiences.
According to Businessnext, the partnership will bring transformative benefits to Qatar’s banking sector through specialised AI capabilities to all banking segments, including retail, corporate, and Islamic banking.
The offerings include personalised customer intelligence and streamlined onboarding processes, risk assessment models, enhanced back-office operations, product recommendations, smart bots, next-best-action insights, and others.
These capabilities will offer modern lending experiences with advanced UI/UX, an automated smart credit engine, and ready ecosystem integrations.
In addition, the collaboration is expected to enable financial institutions to seamlessly integrate state-of-the-art technologies to improve customer engagement, service delivery, and operational agility.
Furthermore, the collaboration is anticipated to result in increased cross-selling opportunities, higher net promoter scores (NPS), substantial reductions in customer service costs, faster go-to-market strategies and others.
Businessnext Middle East and Africa region head Vishal Khurana said: “We are thrilled to partner with Mannai InfoTech to further accelerate the delivery of our innovative solutions to the Qatar Banking Sector.
“This alliance will empower banks in Qatar to navigate the complexities of digital transformation and achieve remarkable growth and efficiency.”
