Indian digital services and consulting company Infosys has partnered with UAE-based First Abu Dhabi Bank (FAB) to streamline and transform the latter’s IT infrastructure services.
Under the multi-year strategic collaboration, the India-based company will utilise its Infosys Cobalt to modernise FAB’s IT infrastructure.
Infosys Cobalt is a suite of services, solutions, and platforms for enterprises to expedite their cloud journey to offer better infrastructure-managed services, including service desk capabilities.
FAB group chief operating officer Suhail Bin Tarraf said: “After a thorough evaluation, we selected Infosys as our strategic partner due to their proven expertise, innovative solutions, and the strong trust they built at all levels.
“Infosys’ outcome-oriented managed services model coupled with their automation-powered delivery approach will help us significantly improve service quality, compliance, and operational efficiency.”
Infosys will also support the integration of a portfolio of enterprise tools to facilitate key enhancements in the bank’s service quality, risk reduction, and business outcomes. It encompasses artificial intelligence (AI) and machine learning (ML)-driven automation.
Besides, the company will offer proactive and prognostic monitoring and observability to enhance resilience of the infrastructure estate along with blueprint-based environment provisioning to reduce provisioning time.
Infosys also intends to utilise Infosys Topaz, which is an AI-first set of services, solutions, and platforms that leverage generative AI technologies to enhance productivity and efficiency.
According to Infosys, the partnership will transition FAB towards an outcome-driven, automated-managed services approach, ensuring the delivery of high-quality, compliant IT services with increased speed and agility.
Infosys banking and financial services executive vice president and global head Dennis Gada said: “FAB recognised the need to transform their IT operating model, and entrusted Infosys with their IT infrastructure, enabling their digital journey to proceed faster and with more resilience on the backend.
“By leveraging our global expertise and investments in AI, cloud and infra, Infosys will also enable FAB to transition to an outcome-oriented, automation-driven execution model and help position it as a digital leader in the financial services industry.”
