Al-Futtaim Group, a diversified business conglomerate based in the Middle East and a key player in the automotive industry, has officially rolled out the SymphonyAI Summit enterprise IT platform.
This deployment will benefit 33,000 users across its operational divisions, reinforcing the company’s commitment to digital transformation and enabling the customisation of enterprise services.
The organisation encompasses five sectors: automotive, financial services, real estate, retail, and health. To manage its diverse operations, Al-Futtaim Group required a robust IT service management and asset management solution.
The company prioritised a system that would be straightforward to use and flexible enough to accommodate the unique processes and workflows inherent to each division. Additionally, it sought a platform that could be modified in response to shifting business requirements over time.
The SymphonyAI Summit platform provides an interface that integrates IT Systems Management, Finance Systems Management, IT Asset Management, and Service Automation. This unified approach enables users and analysts at Al-Futtaim Group to access critical information, facilitating better decision-making and cost reduction by minimising reliance on multiple tools.
Moreover, the implementation of low-code and no-code workflows empowers the group to establish and activate integrated finance service workflows, enhancing operational efficiency.
Himanshu Srivastava, Chief Technology Officer at Al-Futtaim Group, commented on the initiative, stating, “We wanted to streamline the service experience by unifying multiple siloed technologies. With SymphonyAI Summit, we were able to implement enterprise IT Service Management integrated to support the entire asset lifecycle, from procurement through retirement, and automate manual tasks using Summit Service Automation.”
Highlighting the platform’s user-friendly features, Srivastava added, “We value SymphonyAI’s ease of use, including seamless configurability to meet the specific requirements of the various business units and evolve with them as they change over time. The light footprint and ease of use have enabled us to achieve a rapid implementation while generating savings over the cost of legacy system licenses in the first year alone, in addition to streamlined and simplified maintenance and configuration.”
Satyen Vyas, president of SymphonyAI’s Enterprise IT division, expressed enthusiasm regarding the collaboration, stating, “It’s exciting to team with an innovative company like Al-Futtaim to implement SymphonyAI Summit’s full-featured, end-to-end enterprise systems management rapidly configured to their unique business requirements,” said Satyen Vyas, president of SymphonyAI’s Enterprise IT division. “. We are pleased to contribute to their business success with efficient, enterprise-wide support capabilities that provide a path to leading AI-based service management.”
This partnership between SymphonyAI and Al-Futtaim Group signifies an advancement in the digital capabilities of the conglomerate, setting a precedent for future innovations in service management across sectors.
